Frequently Asked Questions

Everything you need to know about your NDLSS cycling gear.

How do I determine my correct size for cycling kits?

Our apparel is designed for a performance 'pro-fit'. We recommend consulting our detailed Size Guide on each product page and measuring your chest and waist. If you are between sizes, we suggest sizing up for a more relaxed fit.

What is your shipping policy for international orders?

We ship worldwide via carbon-neutral express couriers. Shipping is free on orders over $150. Delivery typically takes 3-7 business days depending on your location and local customs processing.

Can I return or exchange items if they don't fit?

Yes, we offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate an exchange for a different size or request a full refund through our online returns portal.

How should I care for my NDLSS technical garments?

To maintain the technical properties of the fabric, machine wash cold (max 30°C) with similar colors. Avoid fabric softeners, do not bleach, and always hang dry. Do not tumble dry or iron.

Do you offer a crash replacement program?

We know accidents happen. NDLSS offers a 40% discount on replacement kit if your gear is damaged in a crash within the first two years of purchase. Contact our support team with photos of the damaged item.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna in select regions.